Here are all the Frequently Asked Questions …
Check-in e Check-out
Which facilities are available?
At Incao Holiday you can choose between different available facilities, such as:
Cefalù
- Casa sul Corso;
- Incao Holiday Candeloro House;
- Incao Holiday Giudecca House;
- Incao Holiday Il Moro House;
- Incao Holiday I Pupi House.
Lascari
Residence Salinelle Beach Ville:
- Lipari 1 with a private swimming pool;
- Alicudi 2 with a mini hydromassage pool;
- Vulcano 4 with a shared swimming pool;
- Salina 5 with a shared swimming pool.
At what time can you check-in?
It is possible to check-in from 15:00 to 24:00. For special requests please contact us.
Within what time is it necessary to check-out?
It is possible to leave the facilities from midnight to 10:00.
Where can I pick up the keys?
The day before the check-in the client will be contacted to arrange the key handover.
At the end of my stay, to whom do I have to give the facility keys?
The day before the check-out the client will be contacted to arrange how to hand over the keys.
Useful information
Can I pay when I arrive?
No, it is not possible. When booking you will be asked to pay for a deposit, then 13 days before checking-in an email will be sent to you to notice you to pay the remaining balance.
Is it possible to reach the facility by car?
It is not possible to reach Cefalù facilities by car, since they are located in a ZTL zone. We will provide you all the information about where you can park your car.
Instead, it is possible to reach Lascari facilities by car and each of them has an exclusive parking.
How to manage waste?
Door-to-door separate waste collection is carried out in Lascari and Cefalù facilities. In every facility there is a calendar with daily instructions.
What can you do when there are unexpected failures?
In case of unexpected failures, each structure has general information inside or you can contact the owner.
